Navy Exchange Main

One of my worst shopping experiences. My husband and I were in to pick up a few items and found several pieces of merchandise on sale. We asked about a damaged Yeti that was in a bin marked an additional 25% off sale items. Someone proceeded to take it from us and go to the front desk to verify, she spoke to someone that said it was only 20% off. We said ok and she walked away. Then the issue started with Shaina because of her I may never go back to the NEX and I will definitely tell all of my friends and family about the rude experience. After she processed to tell us several of the sale items, including the Yeti were not an additional percentage off we just left them as your store had misleadingly labeled or posted signs to indicate otherwise. False advertising is not looked upon favorably and it would also make a difference if your scan bars throughout the store were in working order. We wasted valuable time because of the scan bars, confusion and rudeness of Shaina. Better customer service, working equipment and correct signage would have avoided this experience. I see this as learning experience of how to lose customers!!

Very high prices. How does this serve our service men and women??? Only the high ranking can afford to shop in there. Make it affordable to all!

The price is great people are friendly overall good place to shop.

The staff are friendly and courteous. The product selection is average...but...they do have a walk-in beer fridge. Sure, though most of it is dedicated to the Bud-Miller-Coors type stuff, they do have one wall with a better selection. The uniform shop is great if you're an average sized male, for everything else you can special order.

Wide selection of items. everything was reasonably priced even had a florist inside of it. The commissary is also right on site and a Subway restaurant. They had alot of really good clearance items when I went. The store layout is a little confusing, but after the 2nd day, I pretty much had it figured out. Check out was good and quick.